Refund Policy

Laura -

Refunds and Exchanges

Before purchasing tickets, carefully review your selection. Policies set forth by our clients, including venues and artists, generally prohibit Pulse Radio from issuing exchanges or refunds after a ticket has been purchased if lost, stolen or damaged.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased.

Without limiting the generality of the foregoing, you will not contact Pulse Radio to seek a refund or exchange from Pulse Radio when Pulse Radio is prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the website.

Should you do so, your tickets may be cancelled, and Pulse Radio may, in its sole discretion, refuse to honour pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site. 

If we issue you a refund for a ticket, we will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), all service fees and any convenience charge. 

In no event will delivery charges, booking fee or any other amounts be refunded.

For ticket insurance refunds, please contact insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.

Pulse Radio will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

Cancelled and Postponed Events

Occasionally, events are cancelled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us. 

If the event was moved or rescheduled, the venue or promoter may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.


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